Complaints Coordinator - FTC

Complaints Co Ordinator - Lloyd's Syndicate. 

HFG have partnered with a leading Lloyd's Syndicate to assist with their search for a Claims Complaints Co Ordinator. 

Main Responsibilities: 

- Act as a focal point for all complaint queries from our offshore team  
- Where required capture and track all international complaints ensuring adherence to all requirements 
- Work with all internal and external stakeholders to ensure all complaints handling processes are understood and embedded within their businesses
- Provide effective oversight and monitoring of complaints reporting deadlines
- Report on our monthly Complaints KPIs/KRIs
- Take all reasonable and proportionate steps to ensure we meet all Lloyd`s Complaints targets
- Ensure our Complaints Policy and processes are up to date and fit for purpose 
- Where appropriate undertake Complaints audits and/or provide Complaints training for external stakeholders
- Where required handle or provide guidance on any Complaints handled directly
- Assist in the development and roll out of  robust complaints attestation process
- Build and maintain our Complaints CNet page ensuring such is up to date and fit for purpose
- Undertake regular RCA Complaint reviews specifically concerning policy terms and conditions
- Ensure all relevant external stakeholders are maintaining a consistent approach to redress
- Provide adhoc assistance and support to the Claims Operations team

Skills and Experience:

- Claims handling experience beneficial
- Ability to produce and update complaints handling policies and guidance  
- Excellent communication/presentation skills (to be tested during interview process)
- Hands on experience and knowledge of Lloyd`s complaints process essential 
- Understanding of the Delegated Claims environment preferable
- Ability to work to and meet deadlines

If you feel you meet the above criteria, please apply now.