Delegated Authority Operations Manager

Job Opportunity: Delegated Authority Operations Manager - Lloyd's of London Client
Are you an experienced operational leader with a deep understanding of Delegated Authority (DA) within the Lloyd's insurance market? Do you have the drive to shape and manage a high-performing team while delivering impactful operational solutions? If so, we want to hear from you!

Our client, a prestigious and dynamic player in the Lloyd's insurance market, is seeking a Delegated Authority Operations Manager to join their team and oversee the smooth day-to-day operations across their syndicate. This is an exciting opportunity to make a tangible impact on the strategic direction of their business while leading a highly skilled team.

About the Client:
Our client is a specialist (re)insurer at Lloyd's, underwriting a diverse range of Property, Commercial, and Specialty (re)insurance products, including Cargo, Marine, Political Violence, Terrorism, and War. The company combines data, intelligent automation, and human expertise to make fast, smart decisions.

The Role:
The DA Operations Manager will report directly to the Head of Underwriting Management & Operations. This role will be responsible for managing all aspects of Delegated Authority operations across their Syndicate. The ideal candidate will have significant operational experience, particularly within the Delegated Authority space at Lloyd's, and will be a natural leader, skilled in process optimisation, performance analysis, and team development.

Key Responsibilities:

• Lead and manage the delegated authority operations for Syndicates.
• Establish and maintain a robust framework for monitoring and supervising delegated authority operations.
• Oversee outsourced processes, including Bordereaux processing, ensuring standardisation across all Lines of Business (COBs).
• Align DA team structure and resources with growth plans to provide exceptional support to all stakeholders.
• Act as the primary point of contact for all delegated authority operational matters, championing best practices and consistency across underwriting functions.
• Monitor operational outputs to ensure accuracy and alignment with business expectations, implementing revised processes as needed.
• Develop training and onboarding materials for new DA team members.
• Manage the outsourced delegated authority underwriting data capture process.
• Ensure all Delegated Authority Service Level Agreements (SLAs) are met and promptly address any issues.
• Ensure data integrity across systems, identifying and documenting notable exceptions.
• Oversee the preparation, approval, and submission of delegated authority syndicate returns in line with regulatory timelines.
• Lead the development of Management Information (MI) for delegated authority underwriting systems and recommend improvements.
• Cultivate strong relationships with delegated authority underwriters and operational teams to ensure timely query resolution.
• Conduct ad hoc reviews as requested by the Board or Directors.
• Lead and mentor the DA team, ensuring ongoing technical development and operational excellence.
• Uphold the company's core values in all interactions and business activities, ensuring ethical and professional standards are maintained.

Essential Qualifications, Skills, and Experience:

• 10+ years of operational experience in Delegated Authority within the insurance industry, ideally within Lloyd's of London.
• Strong understanding of Delegated Authority processes, Bordereaux, and third-party management systems.
• Proven track record of performance analysis and operational improvements in a DA environment.
• Exceptional analytical skills, with a keen eye for detail and investigative capabilities.
• Strong interpersonal and communication skills, able to engage with all levels of the business confidently.
• Highly organised with exceptional time management and planning skills.
• Experienced in managing and coaching teams, driving continuous development and improvement.
• Strong IT literacy with experience using insurance systems and platforms (e.g., open market systems).

Desirable Attributes:

• Strategic mindset with the ability to align operational activities with broader business objectives.
• A natural leader with gravitas and the ability to motivate and inspire teams.
• Ability to articulate goals clearly and work relentlessly towards their achievement.
• Innovative and adaptable, always looking for ways to improve operational efficiency and team development.
• A strong appetite for planning and using technology effectively to streamline processes.

Why Join?

• High-Impact Role: Directly influence the operational success of a leading Lloyd's insurer.
• Professional Growth: Opportunities to develop your leadership and technical expertise in a fast-paced environment.
• Strategic Vision: Play a key role in helping the company align strategically with the future of the market.
• Collaborative Environment: Work with a team that values innovation, excellence, and continuous improvement.

If you are a results-driven operational leader with extensive experience in Delegated Authority and a passion for driving operational excellence, we want to hear from you. Apply today to take the next step in your career with a respected leader in the Lloyd's insurance market.