Claims Operations Technician
- Employer
- HFG
- Location
- City of London, London, England
- Salary
- Negotiable
- Closing date
- 28 Feb 2025
- Reference
- COTO01
View more categoriesView less categories
- Sector
- General insurance
- Contract Type
- Permanent
- Hours
- Full Time
Job Details

Claims Operations Technician
City of London
Lloyd's Syndicate
Salary: Negotiable
Experience: Looking for someone with Lloyd's experience or 1+ years experience in a claims role. This could be any type of Claims work - Claims Ops, Claims Assistant, etc.
Great opportunity to switch into the claims side if you're not already in it!
Role Responsibilities:
- Process new claims notifications, ensuring accurate information and documentation are collected for both internal and external claims.
- Prepare and distribute the monthly bordereaux for external stakeholders.
- Oversee the collection, verification, and processing of payments.
- Provide policy details and loss run reports upon request for underwriting teams and external stakeholders.
- Maintain accurate and up-to-date claims records, ensuring a data-driven approach.
- Proactively identify and resolve issues to support the smooth operation of the claims team.
- Perform general administrative tasks as needed.
- Manage internal and external claims systems, including CLASS, ECF, Global XB, and Caysure.
Skills & Abilities:
- Strong communication and relationship-building skills with both internal teams and external clients.
- Proficiency in Office 365 applications, particularly Excel.
- Commercial awareness and understanding of industry operations.
- Effective time management and organisational skills.
- A proactive, self-motivated attitude with a willingness to learn.
- Accountability, reliability, and a strong sense of responsibility.
Education & Qualifications:
- Previous experience or knowledge of the insurance industry is beneficial but not essential.
- Prior experience in claims administration is preferred but not mandatory.
- Willingness to work towards a CII qualification.
Company
HFG is an award winning international recruitment consulting firm that provides specialist professionals to leading General Insurance, Life, Reinsurance, Pensions and Management Consultancy firms.
Since our formation in 2002 we have sought to provide a market leading recruitment service which challenges the gap between large agencies broad capabilities, and executive search companies’ levels of service.
Regarded by our clients and candidates as industry experts, we deliver solutions to the global insurance marketplace where we specialise in actuarial recruitment.
Led by a number of ex-industry professionals, our consultants have shown a long-term commitment to their defined markets.
The provision of considered advice based on deep market knowledge is central to our business model.
You will regularly find HFG at industry events and conferences including GIRO, Life, Momentum, Health, Care & Protection and Joint Risk, Investment & Pensions.
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