Customer Experience Pensions Consultant

Leading insurer seeking a Customer Experience Pensions Consultant to support their BPA operations team in the North West

Oliver James are pleased to be working with a leading insurer seeking a Customer Experience Pensions Consultant to support their BPA operations team in the North West.

Within this role you will be responsible for implementing a new optimised customer journey, advising on how the business can improve and develop their customer experience for trustees and members. You will advise on the production of member communication templates (welcome packs, bereavement, divorce) for DB pension schemes and will oversee consumer duty regulations.

Role requirements:

• Strong DB pensions knowledge with ideally 3-5+ years within DB pensions operations role
• Experience of developing and implementing customer service processes within a DB pensions context
• Exposure to advising on the development of member communication templates

This insurer is in the midst of ambitious growth plans and will be looking to appoint a senior leader of this team in the not to distant future. For the right individual, there is scope to be promoted into this role and manage a substantial team looking to grow to circa 50. This business is renowned for its collaborative and supportive culture and are flexible and accommodating for their employees.

For further details on this opportunity or for a confidential discussion around how your role compares in the market, please don't hesitate to reach out on hannah.burgess@ojassociates.com or 0203 861 9173.