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Senior Underwriting Operations Manager

England, London, City of London
Closing date
13 Jun 2024

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General insurance
Contract Type
Full Time

Job Details

New Vacancy - Senior Underwriting Operations Manager
City of London | Hybrid
Lloyd's Insurer

HFG are currently recruiting for a leading Lloyd's Insurer who are seeking a Senior Operations Manager to join their growing team.

This role will entail working closely with the Head of Operations providing leadership, guidance, and direction to Europe London Market Operations functions and will be responsible for leading, shaping and delivering all Operations support for the London Market (Lloyd's and Company Market) Underwriting teams across all relevant business units.

Key Responsibilities

  • Responsible for managing and overseeing Europe's London Market Operations to ensure efficient processes that support business needs, key initiatives, and successful operational activities.
  • Develop strong relationships with Europe London Market Underwriting Management, Senior Management, and external customers, and represent Operations at leadership meetings to provide updates on progress, plans, and changes.
  • Drive operational efficiencies through process improvement, develop key process solutions and documentation, and maintain compliance with Lloyd's Minimum standards.
  • Monitor operational performance, identify opportunities to move activity to offshore teams, produce operational reports and analysis, and streamline productivity data review.
  • Manage team effectively, ensure service levels are achieved, provide support for core business systems issues, mentor direct reports, and provide coaching for development and training.
  • Foster an inclusive environment for employee participation and open communication, assist in maintaining the business continuity plan, and ensure effective communication and training within the team.

Experience Required

  • Proven experience in the Insurance Industry.
  • Extensive experience of London Market insurance (Lloyd's and Company Market) is required.
  • To be considered for this role you must have had experience in a similar role within the London Insurance Market.
  • Proven experience collaborating with multiple stakeholders.
  • Ability to challenge the business to drive efficiencies.
  • Previous experience of leading teams and matrix management.
  • Experience of delivering skills and knowledge training.
  • University degree preferred.
  • Relevant insurance industry professional qualification preferred (e.g., ACII).
  • Project management training and professional qualification preferred.
  • Change management training and professional qualification preferred.
  • Strong communication (written and verbal), influencing, negotiating, listening and people skills to effectively develop/maintain productive internal and external relationships.
  • Proven experience of developing and delivering strategic plans.
  • Implemented innovative ideas for improving operational efficiencies with a strong understanding of process improvement.


HFG is an award winning international recruitment consulting firm that provides specialist professionals to leading General Insurance, Life, Reinsurance, Pensions and Management Consultancy firms. 

Since our formation in 2002 we have sought to provide a market leading recruitment service which challenges the gap between large agencies broad capabilities, and executive search companies’ levels of service.

Regarded by our clients and candidates as industry experts, we deliver solutions to the global insurance marketplace where we specialise in actuarial recruitment.

Led by a number of ex-industry professionals, our consultants have shown a long-term commitment to their defined markets. 

The provision of considered advice based on deep market knowledge is central to our business model. 

You will regularly find HFG at industry events and conferences including GIRO, Life, Momentum, Health, Care & Protection and Joint Risk, Investment & Pensions.

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