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Global Head of Claims Operations - Lloyd's Syndicate

England, City of London, London
Closing date
16 Jun 2023

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Job Details

New Vacancy - Global Head of Claims Operations
Lloyd's Syndicate - City of London
Salary - £ Competitive

I am currently recruiting on behalf of a established Lloyd's Syndicate who are seeking a Global Head of Claims Operations to take over the team on a 12-14 month FTC.

This will be a global role that deals with operations worldwide and will involve BDX Processing, Claims Processing, Xchanging Queries and so on.

Key Responsibilities

  • Manage and lead the Claims Operations team, providing direction, guidance, and support to ensure that all claims are processed accurately and efficiently.
  • Develop and implement claims processes to support the claims teams across multiple lines of business and ensure compliance with regulatory requirements.
  • Monitor key performance indicators (KPIs) and identify opportunities to improve the claims operations process, including the implementation of new technologies and processes.
  • Manage relationships with key stakeholders such as brokers, insurers, and reinsurers, as well as internal teams such as Underwriting, Finance, and Risk.
  • Manage the claims operational budget, ensuring that costs are in line with business objectives and identify opportunities for cost savings where possible.
  • Collaborate with other teams within the Syndicate to drive innovation and ensure a high-performance culture throughout the Claims Operations function.
  • Keep up to date with market developments, regulatory requirements, and best practices in claims operations.


HFG is an award winning international recruitment consulting firm that provides specialist professionals to leading General Insurance, Life, Reinsurance, Pensions and Management Consultancy firms. 

Since our formation in 2002 we have sought to provide a market leading recruitment service which challenges the gap between large agencies broad capabilities, and executive search companies’ levels of service.

Regarded by our clients and candidates as industry experts, we deliver solutions to the global insurance marketplace where we specialise in actuarial recruitment.

Led by a number of ex-industry professionals, our consultants have shown a long-term commitment to their defined markets. 

The provision of considered advice based on deep market knowledge is central to our business model. 

You will regularly find HFG at industry events and conferences including GIRO, Life, Momentum, Health, Care & Protection and Joint Risk, Investment & Pensions.

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