Property Claims Adjuster

HFG have partnered with a leading Global Insurer to assist with their search for a Claims Specialist, focusing predominately on UK Property. 

Key Responsibilities

To help achieve our vision of being a leading provider of commercial claims solutions, delivering a first class claims handling service.

Handling and resolving claims efficiently and fairly in accordance with the Claims Charter/Code of Conduct and Claims Process Guidelines.

Working closely with the relevant Claims Manager and Head of Commercial Claims to deliver corporate goals whilst promoting core values. The role will require strong technical knowledge, a flexible approach and sound claims handling judgement across all Casualty lines to ensure outstanding customer service at all times.

Proactively handling of a cross section of UK property claims, from first advice to closure, investing the necessary level of expertise required to investigate coverage, quantum and strategy aspects of a file. 

Taking referrals from a number of TPAs handling property claims under delegated authority. 

Follow at all times applicable claims reserving philosophy and claims standards with appropriate referral. 

Ensuring the Property team`s broker engagement strategy is achieved.

Liaising closely with relevant stakeholders throughout the life cycle of the claim. For example the policyholder, broker and co-insurers, actuaries and underwriters.

Ensuring compliance with best practice, service and communication through system reporting and internal file audits.

Ensuring compliance with approved Panel list including provision of direction to external lawyers and adjusters.

Working with underwriters and business development managers in order promote good working practices and relationships with clients.

Ensure good file maintenance and record keeping.

Promote the Claims Charter and Code of Conduct delivering excellence in client service.

Works with Claims Manager and Head of Commercial Claims as required.

Skills and Experience

Experience within UK Property claims handling.

Requires knowledge of claims handling concepts, practices, procedures and techniques, including, but not limited to coverage issues, product lines, marketing, IT and product competition within the marketplace.

Knowledge of law and insurance regulations.

The ability to effectively interact with brokers and internal departments is essential.

Strong verbal, written communication and organization skills.

Strong negotiation, analytical and decision making skills also required.

Willingness to mix tasks and work in a changing environment to achieve the efficient operation of the claims team.

Ability to decide the complexity of claims on prescribed rules.

If you feel you meet the above criteria, please apply now.